Telecommunications Equipment Installers and Repairers, Except Line Installers
SOC: 49-2022.00

Description:

Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
218,600 employed

Projected (2024):
210,800 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Antenna Installer
  • Assigner
  • Automatic Equipment Technician
  • Broadband Installer
  • Broadband Technician
  • Cable Television Installer (Cable TV Installer)
  • Cable Television Line Technician
  • Cable Television Technician (CATV Technician)
  • Call Box Wirer
  • Call Circuit Worker
  • Central Office Equipment Installer
  • Central Office Frame Wirer
  • Central Office Mechanic
  • Central Office Repairer
  • Central Office Technician
  • Central Office Trouble Shooter
  • Central Office Worker (CO Worker)
  • Combination Technician
  • Communication Equipment Mechanic
  • Communication Equipment Repairer
  • Communications Equipment Installer
  • Communications Equipment Repair Technician
  • Communications Technician
  • Community Antenna Television Line Technician
  • Customer Service Technician (CST)
  • Data Communications Technician
  • Desk Worker
  • DSL Technician (Digital Subscriber Line Technician)
  • Electronic Systems Technician (EST)
  • Electronics Mechanic
  • Electronics Mechanic Apprentice
  • Equipment Installer
  • Equipment Mechanic
  • Equipment Tester
  • Erector
  • Exchange Mechanic
  • Exchange Trouble Shooter
  • Facility Examiner
  • Facility Technician
  • Facility Worker
  • Fiber Optic Central Office Installer
  • Field Service Engineer
  • Field Services Technician
  • Field Technician
  • Framer
  • Headend Technician
  • Information Transport Systems Technician
  • Inside Wirer
  • Install / Repair Technician
  • Installer
  • Installer Apprentice
  • Installer Electronics
  • Instrument Adjuster
  • Instrument Installer
  • Instrument Mechanic
  • Instrument Repairer
  • Instrument Setter
  • Interior Block Wirer
  • Manual Equipment Mechanic
  • Mother (Matrix) Repairer
  • Network Cable Installer
  • Network Cabler
  • Network Operations Center Technician
  • Network Specialist
  • Office Electrician
  • Outside Plant Technician
  • PBX Installer (Private Branch Exchange Installer)
  • PBX Mechanic (Private Branch Exchange Mechanic)
  • PBX Repairer (Private Branch Exchange Repairer)
  • PBX Wire Chief (Private Branch Exchange Wire Chief)
  • Plant and Equipment Worker (P&E Worker)
  • Plant and Maintenance Technician
  • Plant Technician
  • Power Technician
  • Premises Technician
  • Private Branch Exchange Installer and Repairer
  • Public Address Servicer
  • Relay Adjuster
  • Relay Mechanic
  • Remote Terminal Installer
  • Repairer, Shop, Instrument
  • Rigger
  • Satellite Communications Antenna Installer
  • Satellite Technician
  • Service Engineer
  • Service Technician
  • Simplex Printer Installer
  • Sound System Installer
  • Sound Technician
  • Special Equipment Technician
  • Splicer Apprentice
  • Station Inspector
  • Station Mechanic
  • Submarine Cable Equipment Technician
  • Switch Box Installer
  • Switch Technician
  • Switchboard Installer
  • Switchboard Mechanic
  • Switchboard Trouble Shooter
  • Switchboard Wirer
  • Switchman
  • Telecommunication Equipment Repairer
  • Telecommunications Facility Examiner
  • Telecommunications Repairer
  • Telecommunications Switch Technician
  • Telecommunications Technician
  • Telegraph Installer
  • Telegraph Mechanic
  • Telegraph Plant Maintainer
  • Telegraph Printer Mechanic
  • Telegraph Repeater Installer
  • Telegraph Repeater Mechanic
  • Telegraphic Typewriter Installer
  • Telegraphic Typewriter Mechanic
  • Telephone Installer
  • Telephone Installer / Repairman
  • Telephone Maintainer
  • Telephone Maintenance Mechanic
  • Telephone Mechanic
  • Telephone Station Installer
  • Telephone Station Repairer
  • Telephone Technician (Phone Technician)
  • Telephone Worker
  • Teletype Adjuster
  • Teletype Installer
  • Teletype Mechanic
  • Teletype Technician
  • Teletypewriter Installer
  • Test Desk Operator
  • Test Deskman
  • Test Technician
  • Test Worker
  • Testboard Operator
  • Ticker Installer
  • Ticker Maintainer
  • Ticker Wirer
  • Time Signal Wirer
  • Toll Mechanic
  • Toll Test Desk Worker
  • Toll Test Worker
  • Toll Testboard Worker
  • Toll Transmission Worker
  • Transmission Systems Operator
  • Transmission Tester
  • Transmission Worker
  • Transmitter Chief
  • Trouble Shooter
  • Trouble Tracer
  • Voltmeter Operator
  • Wire Technician
  • Wireless Technician
  • Wirer


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Equipment Selection
  • Installation
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Psychology
  • Geography
  • Medicine and Dentistry
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Note differences in wire and cable colors so that work can be performed correctly.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Drive crew trucks to and from work areas.
  • Inspect equipment on a regular basis to ensure proper functioning.
  • Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
  • Remove and remake connections to change circuit layouts, following work orders or diagrams.
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
  • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
  • Remove loose wires and other debris after work is completed.
  • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
  • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
  • Collaborate with other workers to locate and correct malfunctions.
  • Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.
  • Test connections to ensure that power supplies are adequate and that communications links function.
  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
  • Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
  • Designate cables available for use.
  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
  • Remove and replace plug-in circuit equipment.
  • Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
  • Clean and maintain tools, test equipment, and motor vehicles.
  • Program computerized switches and switchboards to provide requested features.
  • Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
  • Maintain computer and manual records pertaining to facilities and equipment.
  • Install updated software, and programs that maintain existing software or provide requested features such as time-correlated call routing.
  • Enter codes needed to correct electronic switching system programming.
  • Perform database verifications, using computers.
  • Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
  • Examine telephone transmission facilities to determine requirements for new or additional telephone services.
  • Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
  • Perform routine maintenance on equipment, including adjusting and lubricating components, and painting worn or exposed areas.
  • Measure distances from landmarks to identify exact installation sites for equipment.
  • Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.
  • Dig holes or trenches as necessary for equipment installation and access.
  • Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.
  • Provide input into the design and manufacturing of new equipment.
  • Place intercept circuits on terminals to handle vacant lines in central office installations.

  • Tools & Technology:

  • Adjustable hand wrenches
  • Analog probes
  • Battery-powered punchdown tools
  • Bridge tap detectors
  • Cable cutters
  • Cable fault finders
  • Cable splicer knives
  • Diagonal-cutting pliers
  • Digital multimeters
  • Double-ended screwstarters
  • Double-sided magnetic tape measures
  • Electricians' scissors
  • Fiberoptic cable testers
  • Handheld dataloggers
  • Hex key sets
  • In-line modular adapters
  • Insulated screwdrivers
  • Longnosed pliers
  • Modem verification units
  • Multifunction cable testers
  • Nut wrenches
  • Penlights
  • Personal computers
  • Pocket toners
  • Polarity testers
  • Receptacle analyzers
  • Slip joint pliers
  • Stepladders
  • T-strippers
  • Tablet computers
  • Telecom test sets
  • Telephone function test sets
  • Tone generator kits
  • Utility knives
  • Wire cutters
  • Wire strippers
  • Avaya software
  • Cisco IOS
  • Data entry software
  • Fluke ClearSight Analyzer
  • Fluke Networks Fluke TechEXPERT
  • Fluke Networks TechAdvisor Field Access System
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft PowerPoint
  • Microsoft Word


  • installation maintenance and repair


    industry stats

    SOC: 49-0000

    Total Employed: 5,374,150

    Average Annual Salary: $45,990