Computer, Automated Teller, and Office Machine Repairers
SOC: 49-2011.00

Description:

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
131,600 employed

Projected (2024):
134,800 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Accounting Machine Mechanic
  • Adding Machine Mechanic
  • Assembly Technician
  • ATM Servicer
  • ATM Technician (Automated Teller Machine Technician)
  • Bookkeeping Machine Mechanic
  • Business Machine Mechanic
  • Calculating Machine Mechanic
  • Cash Register Mechanic
  • Cash Register Servicer
  • Computer Equipment Installer
  • Computer Equipment Repairer
  • Computer Installer
  • Computer Mechanic
  • Computer Repair Engineer
  • Computer Repair Technician
  • Computer Repairer
  • Computer Service Technician
  • Computer Technician
  • Computer Technologist
  • Computing Systems Mechanic
  • Copier and Printer Field Technician
  • Copier Technician
  • Copying Machine Mechanic
  • Copying Machine Repairer
  • Customer Service Engineer
  • Data Processing Equipment Repairer
  • Data Processing Mechanic
  • Dictaphone Mechanic
  • Dictaphone Technician
  • Dictating Machine Mechanic
  • Dictating Transcribing Machine Servicer
  • Duplicating Machine Mechanic
  • Electronics Computer Mechanic
  • Electronics Mechanic
  • Fax Machine Repairer
  • Field Engineer
  • Field Service Engineer
  • Field Service Technician
  • Field Support Technician
  • Field Technician
  • Information Technology Technician (IT Technician)
  • Machine Repairman
  • Mail Processing Equipment Mechanic
  • Office Machine Installer
  • Office Machine Mechanic
  • Office Machine Servicer
  • Office Machinery or Equipment Installer
  • Office Machines Wirer
  • PC Technician (Personal Computer Technician)
  • Personal Computer Maintenance Technician (PC Maintenance Tech)
  • Photocopying Equipment Mechanic
  • Photocopying Equipment Repairer
  • Printer Technician
  • Repair Technician
  • Service Center Technician
  • Service Technician
  • Soundscriber Mechanic
  • Statistical Machine Mechanic
  • Statistical Machine Servicer
  • Support Technician
  • Tabulating Machine Mechanic
  • Technician Support Association
  • Technician Support Engineer
  • Transcribing Machine Mechanic
  • Typewriter Aligner
  • Typewriter Mechanic
  • Typewriter Repairer
  • Xerox Machine Mechanic


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Equipment Selection
  • Installation
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Physics
  • Psychology
  • Geography
  • Education and Training
  • English Language
  • Public Safety and Security
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Converse with customers to determine details of equipment problems.
  • Reassemble machines after making repairs or replacing parts.
  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Test new systems to ensure that they are in working order.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.
  • Operate machines to test functioning of parts or mechanisms.
  • Maintain records of equipment maintenance work or repairs.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  • Align, adjust, or calibrate equipment according to specifications.
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  • Complete repair bills, shop records, time cards, or expense reports.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  • Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  • Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
  • Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  • Analyze equipment performance records to assess equipment functioning.
  • Fill machines with toners, inks, or other duplicating fluids.
  • Train new repairers.
  • Calibrate testing instruments.

  • Tools & Technology:

  • Adjustable widemouth pliers
  • Air compressors
  • Armored cars
  • Asynchronous transfer mode ATM analyzers
  • Bit error rate testers BERT
  • Cable verifiers
  • Combination wrenches
  • Computer servers
  • Desktop computers
  • Digital multimeters
  • Digital ohmmeters
  • Digital oscilloscopes
  • Drill presses
  • Field replaceable units FRU
  • Flathead screwdrivers
  • Handguns
  • Mini vacuums
  • Notebook computers
  • Nut drivers
  • Portable signal generators
  • Power drills
  • Powerline monitors
  • Protocol analyzers
  • Soldering irons
  • Synchronous optical network SONET analyzers
  • T-Birds
  • Telecommunication analyzers
  • Test pattern generators
  • Voltmeters
  • Wire strippers
  • Adobe Systems Adobe Acrobat software
  • Call tracking software
  • Cisco Systems VPN Client
  • Database software
  • Email software
  • Extensible markup language XML
  • Extensible stylesheet language XSL
  • Hypertext markup language HTML
  • IBM Notes
  • IBM WebSphere
  • JavaScript
  • Linux
  • Macromedia Cold Fusion
  • Microsoft Active Server Pages ASP
  • Microsoft Excel
  • Microsoft Exchange Server
  • Microsoft Hyperterminal
  • Microsoft Internet Explorer
  • Microsoft Office Live Meeting
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Visual Basic.NET
  • Microsoft Windows
  • Microsoft Word
  • Oracle software
  • Personal computer diagnostic software
  • Scheduling software
  • Spreadsheet software
  • Structured query language SQL
  • Symantec Altiris Deployment Solution
  • Symantec Norton Antivirus
  • Symantec Norton Utilities
  • Terminal emulation software
  • UNIX
  • Virus detection software
  • Web browser software
  • Word processing software


  • installation maintenance and repair


    industry stats

    SOC: 49-0000

    Total Employed: 5,374,150

    Average Annual Salary: $45,990