Office Clerks, General
SOC: 43-9061.00

Description:

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
3,062,500 employed

Projected (2024):
3,158,200 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Account Clerk
  • Accounting Clerk
  • Administration Assistant
  • Administration Clerk
  • Administrative Assistant
  • Administrative Clerk
  • Administrative Office Assistant
  • Administrative Support Specialist
  • Administrative Technician
  • Admissions Evaluator
  • Agent-Licensing Clerk
  • Animal Hospital Clerk
  • Animal Shelter Clerk
  • Appointment Scheduler
  • Attendance Clerk
  • Auction Assistant
  • Audit Control Clerk
  • Automobile Contract Clerk
  • Blood Bank Calendar Control Clerk
  • Blood Bank Credit Clerk
  • Blood Donor Unit Assistant
  • Board Attendant
  • Bookkeeper
  • Broadcast Checker
  • Car Distributor
  • Career Guidance Technician
  • Chart Clerk
  • Charter
  • Circulation Clerk
  • Clerical Aide
  • Clerical Assistant
  • Clerical Dentist Assistant
  • Clerical Office Worker
  • Clerk
  • Clerk Typist
  • Code and Test Clerk
  • Congressional District Aide
  • Copyright Expert
  • Court Clerk
  • Credit Card Clerk
  • Credit Card Control Clerk
  • Customer Service Representative
  • Data Entry Clerk
  • Data Examination Clerk
  • Desk Clerk
  • Diet Clerk
  • Document Coordinator
  • Document Examiner
  • Document Processor
  • Election Clerk
  • Event Coordinator
  • Examination Proctor
  • Executive Assistant
  • Field Assistant
  • Field Clerk
  • Field Representative
  • Fingerprint Clerk
  • Floor Clerk
  • Floor Space Allocator
  • Front Office Clerk
  • General Clerk
  • General Intern
  • General Office Clerk
  • General Office Worker
  • Government Clerk
  • Grading Clerk
  • Greige Goods Marker
  • History Card Clerk
  • Identification Clerk
  • Insurance Clerk
  • Keyboard Specialist
  • Laboratory Clerk
  • Laundry Clerk
  • Loan Assistant
  • Lost and Found Clerk
  • Lost Charge Card Clerk
  • Mailroom Clerk
  • Map Clerk
  • Marketing Clerk
  • Media Clerk
  • Medical Clerk
  • Medical Office Assistant
  • Medical Office Worker
  • Melter Clerk
  • Microfilming Document Preparer
  • News Assistant
  • Office Administrator
  • Office Aide
  • Office Assistant
  • Office Associate
  • Office Automation Clerk
  • Office Clerk
  • Office Coordinator
  • Office Employee
  • Office Helper
  • Office Helper Clerical
  • Office Manager
  • Office Services Specialist
  • Office Support Assistant
  • Office Worker
  • Order Caller
  • Police Aide
  • Police Clerk
  • Police Records Clerk
  • Press Clippings Cutter and Paster
  • Principal Clerk
  • Prize Coordinator
  • Process Server
  • Program Support Clerk
  • Proof Machine Operator
  • Property Assessment Monitor
  • Property Clerk
  • Property Coordinator
  • Purchasing Clerk
  • Radio Message Router
  • Reader
  • Real Estate Assistant
  • Real Estate Clerk
  • Receptionist
  • Reinsurance Clerk
  • Returned Telephone Equipment Appraiser
  • Router
  • Secretary
  • Sorter
  • Staff Assistant
  • Stubber
  • Telegraph Service Clerk
  • Test Technician
  • Throw-Out Clerk
  • Town Clerk
  • Trace Clerk
  • Trade Clerk
  • Traffic Clerk
  • Train Clerk
  • Trip Follower
  • Typing, Filing, Answering Phones Office Helper
  • Typist
  • Underwriting Clerk
  • Unit Clerk
  • Utility Worker
  • Ward Clerk
  • Weather Clerk
  • Wrong Address Clerk
  • Yard Clerk


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Computers and Electronics
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media


  • Tasks:

  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Answer telephones, direct calls, and take messages.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Deliver messages and run errands.
  • Inventory and order materials, supplies, and services.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Monitor and direct the work of lower-level clerks.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Count, weigh, measure, or organize materials.
  • Train other staff members to perform work activities, such as using computer applications.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Make travel arrangements for office personnel.

  • Tools & Technology:

  • 10-key calculators
  • Computer laser printers
  • Computer terminals
  • Data input scanners
  • Desktop computers
  • Dictation equipment
  • Digital duplicating machines
  • Electric typewriters
  • Laptop computers
  • Laser facsimile machines
  • Letter folding machines
  • Multi-line telephone systems
  • Personal computers
  • Photocopiers
  • Photocopying equipment
  • Postage machines
  • Scanners
  • Switchboards
  • Typewriters
  • Voice mail systems
  • Adobe Systems Adobe Acrobat
  • Adobe Systems Adobe InDesign
  • Alpha Software Alpha Five
  • Appointment scheduling software
  • Billing software
  • Blackbaud The Raiser's Edge
  • Blackboard software
  • Bookkeeping software
  • Data entry software
  • Electronic Data Interchange EDI systems
  • FileMaker Pro software
  • Filing system software
  • Google Docs
  • IBM Check Processing Control System CPSC
  • IBM Notes
  • Intuit QuickBooks
  • LexisNexis software
  • Mavenlink
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH software
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Microsoft Windows
  • Microsoft Word
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft software
  • Propertyware
  • Records management software
  • Sage 50 Accounting
  • Sage Peachtree software
  • Salesforce.com Salesforce CRM
  • SAP software
  • Spreadsheet software
  • St. Paul Travelers e-CARMA
  • Transcription system software
  • Web browser software
  • Word processing software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330