Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
SOC: 43-6014.00


Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.

Employment Projections:

Employment (2014):
2,457,000 employed

Projected (2024):
2,521,100 employed

Projected growth (2014-2024)

Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Alternate Titles:

  • Admin Assistant
  • Admin Secretary
  • Administrative Aide
  • Administrative and Program Specialist
  • Administrative Assistant
  • Administrative Associate
  • Administrative Clerk
  • Administrative Coordinator
  • Administrative Liaison
  • Administrative Resources Associate
  • Administrative Secretary
  • Administrative Specialist
  • Administrative Support Assistant (ASA)
  • Administrative Support Specialist
  • Administrative Technician
  • Alumnae Secretary
  • Alumni Secretary
  • Appointment Scheduler
  • Area Secretary
  • Assistant Secretary
  • Clerical Secretary
  • Clerk Secretary
  • Clerk Typist
  • Community Youth Secretary
  • Confidential Secretary
  • Construction Management Assistant
  • Department Secretary
  • Departmental Secretary
  • Engineering Secretary
  • Escrow Assistant
  • Escrow Secretary
  • Membership Secretary
  • Office Administrator
  • Office Assistance
  • Office Assistant
  • Office Secretary
  • Office Support Specialist
  • Pathology Secretary/Transcriptionist
  • Personal Assistant
  • Personal Secretary
  • Principal Administrative Clerk
  • Principal Secretary
  • Private Secretary
  • Program Assistant
  • Real Estate Administrative Assistant
  • Receptionist Secretary
  • Safety Admin Assistant
  • School Attendance Secretary
  • School Secretary
  • Script Supervisor
  • Secretary
  • Secretary Office Clerk
  • Secretary Specialist
  • Secretary, Board of Commissioners
  • Secretary-Book Keeper
  • Secretary-Bookkeeper
  • Senior Administrative Assistant
  • Senior Administrative Support
  • Senior Administrator Support
  • Senior Office Support Assistant SOSA
  • Service Secretary
  • Social Secretary
  • Staff Assistant
  • Statistical Secretary
  • Stenographer Secretary
  • Trust Operations Assistant
  • Typing Secretary
  • Virtual Office Assistant

  • Job Zone Three: Medium Preparation Needed


    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.


    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation

  • Tasks:

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Learn to operate new office technologies as they are developed and implemented.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Manage projects or contribute to committee or team work.
  • Mail newsletters, promotional material, or other information.
  • Order and dispense supplies.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provide services to customers, such as order placement or account information.
  • Prepare and mail checks.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Take dictation in shorthand or by machine and transcribe information.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Develop or maintain internal or external company Web sites.
  • Train and assist staff with computer usage.
  • Prepare conference or event materials, such as flyers or invitations.

  • Tools & Technology:

  • Data input scanners
  • Desktop computers
  • Dictation equipment
  • Digital cameras
  • Handheld calculators
  • Handheld computers
  • Laptop computers
  • Laser facsimile machines
  • Mobile phones
  • Multi-line telephone systems
  • Pagers
  • Personal computers
  • Personal digital assistants PDA
  • Photocopiers
  • Photocopying equipment
  • Scanners
  • Adobe Systems Adobe Acrobat
  • Adobe Systems Adobe Illustrator
  • Adobe Systems Adobe InDesign
  • Adobe Systems Adobe Photoshop software
  • Apache Hadoop
  • Appointment scheduling software
  • Blackbaud The Raiser's Edge
  • Blackboard software
  • Data entry software
  • Data warehouse software
  • Desktop publishing software
  • Dictation software
  • FileMaker Pro software
  • Filing system software
  • Handheld computer device software
  • Healthcare common procedure coding system HCPCS software
  • Human resource management software HRMS
  • IBM Maximo Asset Management
  • IBM Notes
  • IBM Power Systems software
  • IBM WebSphere
  • Intuit QuickBooks
  • LexisNexis software
  • McAfee software
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH software
  • Microsoft Access
  • Microsoft Dynamics GP
  • Microsoft Dynamics SL
  • Microsoft Dynamics software
  • Microsoft Excel
  • Microsoft Exchange Server
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Publisher
  • Microsoft SharePoint software
  • Microsoft Visio
  • Microsoft Word
  • Mozilla Firefox
  • Oracle Business Intelligence Enterprise Edition
  • Oracle E-Business Suite Financials
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft software
  • Oracle Primavera Enterprise Project Portfolio Management software
  • Oracle Solaris
  • people@work
  • Presentation software
  • Sage 50 Accounting
  • SAP Business Objects software
  • SAP Crystal Reports
  • SAP software
  • Spreadsheet software
  • Symantec security software
  • Timekeeping software
  • Veritas NetBackup
  • Web browser software
  • Web conferencing software

  • office and administrative support

    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330