Dispatchers, Except Police, Fire, and Ambulance
SOC: 43-5032.00

Description:

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
199,500 employed

Projected (2024):
208,200 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Aircraft Dispatcher
  • Airplane Dispatch Clerk
  • Alarm Operator
  • Assistant Chief Train Dispatcher
  • Auto Service Dispatcher
  • Automobile or Truck Rental Dispatcher
  • Burglar Alarm Operator
  • Bus and Trolley Dispatcher
  • Bus Starter
  • Cab Starter
  • Cab Station Attendant
  • Car Dispatcher
  • Car Distributor
  • Car Starter
  • Car Supplier
  • Car Tracer
  • City Dispatcher
  • Crew Dispatcher
  • Dinkey Dispatcher
  • Dispatch Clerk
  • Dispatch Manager
  • Dispatch Supervisor
  • Dispatcher (Dispatch)
  • Drop Board Man
  • Drop Board Worker
  • Engine Dispatcher
  • Fire Alarm Operator
  • Freight Dispatcher
  • Garbage Truck Dispatcher
  • Gas Dispatcher
  • Gas Load Dispatcher
  • Maintenance Dispatcher
  • Maintenance Scheduler
  • Maintenance Services Dispatcher
  • Mine Car Dispatcher
  • Motor Coach Supervisor
  • Motor Vehicle Dispatcher
  • Oil Dispatcher
  • Oil Well Services Dispatcher
  • Operations Dispatcher
  • Operator
  • Pullman Car Clerk
  • Radio Dispatcher
  • Radioactive Waste Disposal Dispatcher
  • Rail Operations Controller
  • Receiver-Dispatcher
  • Relay Dispatcher
  • Repair Service Dispatcher
  • Routing Clerk
  • School Bus Dispatcher
  • Security Dispatcher
  • Security Guards Dispatcher
  • Service Clerk
  • Service Dispatcher
  • Service or Work Dispatcher
  • Ship Pilot Dispatcher
  • Signal Operator
  • Signal Timer
  • Starter
  • Street Department Dispatcher
  • Streetcar Dispatcher
  • Streetcar Starter
  • Taxicab Coordinator
  • Taxicab Dispatcher
  • Taxicab Starter
  • Tow Truck Dispatcher
  • Traffic or System Dispatcher
  • Train Dispatcher
  • Train Starter
  • Transportation Dispatcher
  • Trouble Dispatcher
  • Truck Dispatcher
  • Tugboat Dispatcher
  • Water Service Dispatcher
  • Work Order Sorting Clerk


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Operation Monitoring
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Arrange for necessary repairs to restore service and schedules.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Oversee all communications within specifically assigned territories.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
  • Order supplies or equipment and issue them to personnel.

  • Tools & Technology:

  • Call management systems CMS
  • Centralized traffic control units
  • Desktop computers
  • Dispatch servers
  • Job dispatch and vehicle tracking systems
  • Mobile data terminal MDT equipment
  • Mobile radios
  • Multi-line telephone systems
  • Personal banking chamber PBC telephones
  • Personal computers
  • Signal controls
  • Switch controls
  • Teletypewriters TTY
  • Touch screen monitors
  • Tower switching machines
  • Two way radios
  • Voice over internet protocol VoIP systems
  • Air-Trak Cloudberry
  • Bornemann Associates Flight Plan
  • Command Alkon COMMANDconcrete
  • Computer aided design CAD software
  • Computer aided dispatching auto routing software
  • Database software
  • Digital Gateway e-automate
  • Dr. Dispatch Transportation Software
  • Email software
  • ESRI ArcIMS
  • Geomechanical design analysis GDA software
  • Global positioning system GPS software
  • Kronos Workforce Timekeeper
  • Locomotive distribution software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Oracle software
  • Rail Traffic Track Warrant Control System
  • Resource management software
  • Routing software
  • Sabre software
  • SAP software
  • Scheduling software
  • Situation resource tracking software
  • Sky Scheduler software
  • TMW PowerSuite
  • Transportation management software
  • Web browser software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330