New Accounts Clerks
SOC: 43-4141.00

Description:

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
52,900 employed

Projected (2024):
48,600 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Administrative Assistant
  • Application Processor
  • Bank Representative
  • Banking Services Clerk
  • Consumer Banker
  • Customer Service Officer
  • Customer Service Representative
  • Customer Service Specialist
  • Financial Service Representative
  • Financial Services Counselor
  • Financial Services Representative
  • Loan Processor
  • Member Service Representative
  • New Accounts Banking Representative
  • New Accounts Representative
  • New Client Banking Services Clerk
  • Personal Banker
  • Personal Banking Assistant
  • Personal Banking Representative
  • Relationship Banker
  • Relationship Manager
  • Retail Banker
  • Retail Personal Banker
  • Retail Service Representative
  • Safe Deposit Box Rental Clerk
  • Sales Specialist
  • Savings Counselor
  • Universal Banker


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Psychology
  • Education and Training
  • English Language
  • Foreign Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media


  • Tasks:

  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Obtain credit records from reporting agencies.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Perform teller duties as required.
  • Execute wire transfers of funds.
  • Duplicate records for distribution to branch offices.
  • Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
  • Perform foreign currency transactions and sell traveler's checks.
  • Schedule repairs for locks on safe-deposit boxes.
  • Process loan applications.

  • Tools & Technology:

  • 10-key calculators
  • Personal computers
  • Teller terminals
  • Corporate Information Factory CIF
  • Data entry software
  • DCI iCore
  • Email software
  • Financial needs analysis software
  • Fiserv software
  • Harland Financial Solutions DepositPro
  • IBM Lotus Notes
  • IPS-Sendero Relationship Profitability Manager Catalyst
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Microsoft Office software
  • Microsoft PowerPoint
  • Microsoft SharePoint software
  • Microsoft Word
  • Systems Union Group MIS DecisionWare
  • Web browser software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330