Interviewers, Except Eligibility and Loan
SOC: 43-4111.00

Description:

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
198,000 employed

Projected (2024):
208,300 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Admissions Clerk
  • Admissions Coordinator
  • Admissions Counselor
  • Admissions Representative
  • Admitting Clerk
  • Admitting Counselor
  • Admitting Interviewer
  • Admitting Representative
  • Canvasser
  • Census Clerk
  • Census Enumerator
  • Census Taker
  • Charge Account Clerk
  • Commercial Census Taker
  • Consumer Recruiter
  • Contingents Supervisor
  • Creel Clerk
  • Customer Service Specialist
  • Data Collector
  • Desk Interviewer
  • Emergency Room Clerk
  • Enumerator
  • Field Enumerator
  • Field Interviewer
  • Field Representative
  • Field Reviewer
  • Field Service Representative
  • Hospice Admitting Clerk
  • Hospital Admitting Clerk
  • Intake Coordinator
  • Interviewer
  • Interviewing Clerk
  • Market Research Interviewer
  • Medical Clerk
  • Opinion Polls Survey Worker
  • Outpatient Admitting Clerk
  • Outpatient Interviewing Clerk
  • Patient Financial Representative
  • Patient Registrar
  • Patient Registration Representative
  • Patient Services Representative
  • Polls or Surveys Interviewer
  • Public Opinion Survey Taker
  • Radio Program Checker
  • Radio Survey Worker
  • Registrar
  • Registration Clerk
  • Registration Representative
  • Rehabilitation Clerk
  • Research Interviewer
  • Statement Request Clerk
  • Survey Interviewer
  • Survey Worker
  • Telephone Interviewer
  • Telephone Surveyor
  • Traffic Checker


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Programming
  • Operation Monitoring
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Review data obtained from interview for completeness and accuracy.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Assist individuals in filling out applications or questionnaires.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Identify and report problems in obtaining valid data.
  • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Prepare reports to provide answers in response to specific problems.
  • Locate and list addresses and households.
  • Meet with supervisor daily to submit completed assignments and discuss progress.
  • Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  • Supervise or train other staff members.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.

  • Tools & Technology:

  • Computer data input scanners
  • Computer inkjet printers
  • Copy machines
  • Laptop computers
  • Laser facsimile machines
  • Multiline telephone systems
  • Passenger vehicles
  • Personal computers
  • Telephone headsets
  • Creative Research Systems The Survey System
  • Data entry software
  • Electronic health record EHR software
  • FileMaker Pro software
  • FluidSurveys
  • Jenzabar EX
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Nebu Dub InterViewer
  • Oracle PeopleSoft software
  • Qualtrics Research Suite software
  • RIVS automated interview software
  • SaaS SurveyMonkey
  • SAP Business Objects software
  • Statistical software
  • Web browser software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330