Counter and Rental Clerks
SOC: 41-2021.00

Description:

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
442,100 employed

Projected (2024):
458,500 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Airplane Charter Clerk
  • Apartment Rental Clerk
  • Apparel Rental Clerk
  • Attendant
  • Auto Rental Clerk
  • Automobile Rental Clerk
  • Baby Stroller and Wheelchair Rental Clerk
  • Baby Stroller Rental Clerk
  • Bicycle Rental Clerk
  • Boat Rental Clerk
  • Boats Renter
  • Car Rental Agent
  • Cashier
  • Check Out Clerk
  • Clerk
  • Clerk Cashier
  • Counter Attendant
  • Counter Checker
  • Counter Clerk
  • Counter Helper
  • Counter Person
  • Coupon Redemption Clerk
  • Crew Member
  • Curb Attendant
  • Customer Service Associate (CSA)
  • Customer Service Representative (CSR)
  • Desk Attendant
  • Dry Cleaning Attendant
  • Dry Cleaning Counter Clerk
  • Exchange Clerk
  • Food Sales Clerk
  • Front Clerk
  • Fur Storage Clerk
  • Furniture Rental Consultant
  • Hospital Television Rental Clerk
  • Launderette Attendant
  • Laundry Attendant
  • Laundry Clerk
  • Laundry or Dry Cleaners Counter Clerk
  • Laundry Pricing Clerk
  • Laundry Room Attendant
  • Layaway Clerk
  • Leasing Consultant
  • Office Rental Clerk
  • Photo Booth Operator
  • Rental Agent
  • Rental Boats Caretaker
  • Rental Clerk
  • Rental Coordinator
  • Rental Counter Clerk
  • Rental Representative
  • Repair Clerk
  • Rug Measurer
  • Sales Associate
  • Sales Clerk
  • Self Service Laundry and Dry Cleaning Attendant
  • Service Establishment Attendant
  • Service Representative
  • Service Writer
  • Shoe Clerk
  • Skate Shop Attendant
  • Storage Facility Rental Clerk
  • Tool and Equipment Rental Clerk
  • Trailer Rental Clerk
  • Vault Custodian
  • Video Clerk
  • Video Rental Clerk
  • Watch and Clock Repair Clerk
  • Wheelchair Rental Clerk
  • Will Call Clerk
  • Will Call Order Clerk


  • Job Zone One: Little or No Preparation Needed

    Experience:

    Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

    Education:

    Some of these occupations may require a high school diploma or GED certificate.

    Job Training:

    Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Technology Design
  • Operation Monitoring
  • Operation and Control
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Food Production
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Physics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Education and Training
  • English Language
  • Foreign Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Compute charges for merchandise or services and receive payments.
  • Prepare merchandise for display or for purchase or rental.
  • Recommend and provide advice on a wide variety of products and services.
  • Answer telephones to provide information and receive orders.
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Keep records of transactions and of the number of customers entering an establishment.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies, and procedures.
  • Reserve items for requested times and keep records of items rented.
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  • Rent items, arrange for provision of services to customers, and accept returns.
  • Provide information about rental items, such as availability, operation, or description.
  • Advise customers on use and care of merchandise.
  • Allocate equipment to participants in sporting events or recreational activities.

  • Tools & Technology:

  • 35 millimeter cameras
  • Adjustable widemouth pliers
  • Adjustable wrenches
  • Barcode scanners
  • Cash registers
  • Credit card processing machines
  • Delivery trucks
  • Desktop computers
  • Digital cameras
  • Handtrucks
  • Nut drivers
  • Personal computers
  • Screwdrivers
  • Surveillance cameras
  • Wire cutters
  • Wire strippers
  • Database software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft PowerPoint
  • Microsoft Word
  • Oracle software
  • Point of sale POS software
  • Word processing software


  • sales and related


    industry stats

    SOC: 41-0000

    Total Employed: 14,462,120

    Average Annual Salary: $39,320