First-Line Supervisors of Non-Retail Sales Workers
SOC: 41-1012.00

Description:

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
430,700 employed

Projected (2024):
451,000 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Advertising Material Distributors Supervisor
  • Agency Manager
  • Area Sales Manager
  • Artificial Breeding Distributor
  • Associate Director of Sales
  • Auto Parts Manager
  • Block Captain
  • Blood Donor Recruiter Supervisor
  • Bowling or Skating Desk Clerk Supervisor
  • Branch Manager
  • Bulk Plant Supervisor
  • Business Development Manager
  • Circulation Crew Leader
  • Circulation Manager
  • Client Service Supervisor
  • Client Services Director
  • Client Services Manager
  • Crew Manager
  • Customer Service Manager
  • Dealer
  • Desk Clerks Supervisor
  • Director
  • Director of Group Sales
  • Director of Sales
  • Director Sales and Marketing
  • Distribution Manager
  • District Adviser
  • District Manager
  • District Sales Manager
  • Division Manager
  • Dry Cleaning Manager
  • Field Representative
  • Flooring Sales Manager
  • Food Stand Manager
  • Foreign Exchange Services Manager
  • General Sales Manager
  • Global Sales Manager
  • Head of Commission Department
  • Indian Trader
  • Inside Sales Manager
  • Inside Sales Supervisor
  • Insurance Agents Supervisor
  • Insurance Office Manager
  • Insurance Office Supervisor
  • Insurance Sales Supervisor
  • Junk Dealer
  • Malt Liquors Sales Supervisor
  • Management Accounts Manager
  • Manager
  • Market Manager
  • Meat Sales and Storage Manager
  • Newspaper Carriers Supervisor
  • Newspaper Delivery Counselor
  • Newspaper Manager
  • Order Department Supervisor
  • Outside Sales Manager
  • Parts Department Manager
  • Parts Manager
  • Party Plan Sales Unit Advisor
  • Party Plan Sales Unit Sales Leader
  • Radio Time Sales Supervisor
  • Real Estate Sales Supervisor
  • Regional Manager
  • Regional Sales Manager
  • Reservations Sales Supervisor
  • Sales Activity Manager
  • Sales and Marketing Manager
  • Sales Director
  • Sales Leader
  • Sales Manager
  • Sales Representative Supervisor
  • Sales Supervisor
  • Sales Team Leader
  • Sales Team Manager
  • Senior Sales Manager
  • Shop Manager
  • Showroom Manager
  • Special Agent
  • Station Captain
  • Stock Broker Supervisor
  • Strategic Accounts Manager
  • Subscription Crew Leader
  • Supervisor
  • Supervisor, Sales, Customer Service and Documentation Departments
  • Supervisor-International Reservations
  • Team Leader
  • Telemarketer Supervisor
  • Telemarketing Manager
  • Telemarketing Supervisor
  • Telesales Supervisor
  • Territory Supervisor
  • Textile Conversion Manager
  • Tobacco Warehouse Manager
  • Truck Leasing Manager
  • Vice President of Sales
  • Vice President Sales
  • Vice President Sales and Marketing
  • Wholesale Manager
  • Wholesaler


  • Job Zone Four: Considerable Preparation Needed

    Experience:

    A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

    Education:

    Most of these occupations require a four-year bachelor's degree, but some do not.

    Job Training:

    Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Visit retailers and sales representatives to promote products and gather information.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Examine products purchased for resale or received for storage to determine product condition.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

  • Tools & Technology:

  • Desktop computers
  • Laptop computers
  • Laser facsimile machines
  • Multiline telephone systems
  • Printing calculators
  • Smart phones
  • Tablet computers
  • Budgeting software
  • Cisco Systems WebEx
  • Customer information databases
  • Delphi Discovery
  • Electronic data interchange EDI software
  • Financial accounting software
  • Flow chart software
  • FuzeBox
  • Graphics creation software
  • Intuit QuickBase
  • Microsoft Access
  • Microsoft Dynamics software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Online meeting software
  • Oracle software
  • Salesforce.com Salesforce CRM
  • SAP software
  • SugarCRM Sugar UX
  • Web browser software
  • Work scheduling software


  • sales and related


    industry stats

    SOC: 41-0000

    Total Employed: 14,462,120

    Average Annual Salary: $39,320