First-Line Supervisors of Retail Sales Workers
SOC: 41-1011.00

Description:

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
1,537,800 employed

Projected (2024):
1,605,400 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Agent
  • Antique Collector
  • Antique Dealer
  • Area Supervisor
  • Art Dealer
  • Art Gallery Director
  • Assistant Manager
  • Assistant Manager Retail
  • Assistant Store Manager
  • Auto Dealer
  • Auto Leasing Manager
  • Auto Parts Manager
  • Auto Rental Supervisor
  • Automobile Dealer
  • Automobile Leasing Supervisor
  • Automobile Service Station Manager
  • Bakery Manager
  • Barn Operator
  • Branch Manager
  • Branch Store Manager
  • Canteen Manager
  • Car Dealer
  • Car Rental Manager
  • Cashier Manager
  • Cashier Supervisor
  • Coin Dealer
  • Commercial Specialist
  • Commissary Manager
  • Commissary Officer
  • Commissary Steward
  • Concession Manager
  • Convenience Store Manager
  • Dairy Department Manager
  • Dairy Store Manager
  • Dealer
  • Deli Manager
  • Delicatessen Department Manager
  • Delicatessen Store Manager
  • Department Head
  • Department Manager
  • Department Sales Manager
  • Department Supervisor
  • Director
  • Division Supervisor
  • Floor Manager
  • Floor Supervisor
  • Floral Manager
  • Florist Manager
  • Flower Shop Manager
  • Food Checkers and Cashiers Supervisor
  • Food Concession Manager
  • Front End Manager
  • Frozen Food Department Manager
  • General Manager
  • Grocer
  • Grocery Manager
  • Grocery Store Manager
  • Grocery Supervisor
  • Head of Store Operations
  • Ice Storage, Sales, and Delivery Supervisor
  • Jewelry Department Supervisor
  • Key Carrier
  • Key Holder
  • Lumber Sales Supervisor
  • Lumberman
  • Machinery or Equipment Rental and Leasing Manager
  • Manager
  • Managing Jeweler
  • Marina Sales and Service Supervisor
  • Meat Department Manager
  • Merchandise Coordinator
  • Millinery Department Manager
  • Music Store Manager
  • Office Manager
  • Operations Superintendent
  • Parts Department Manager
  • Parts Department Supervisor
  • Parts Manager
  • Parts Sales Manager
  • Pawn Broker
  • Pawn Shop Keeper
  • Pawnbroker
  • Post Exchange Manager (PX Manager)
  • Produce Department Manager
  • Produce Department Supervisor
  • Produce Manager
  • Ready to Wear Department Manager
  • Rental Manager
  • Retail Assistant Manager
  • Retail Grocer
  • Retail Manager
  • Retail Sales Manager
  • Retail Shift Supervisor
  • Retail Store Manager
  • Retail Supervisor
  • Sales Clerk Supervisor
  • Sales Manager
  • Sales Supervisor
  • Salesman
  • Service Manager
  • Shift Manager
  • Shop Manager
  • Showroom Manager
  • Softlines Supervisor
  • Station Manager
  • Stationer
  • Stock Manager
  • Store Manager
  • Storekeeper
  • Supermarket Manager
  • Supervisor
  • Tobacconist
  • Used Car Sales Supervisor
  • Vending Stand Supervisor


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assign employees to specific duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Instruct staff on how to handle difficult and complicated sales.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Establish credit policies and operating procedures.
  • Plan budgets and authorize payments and merchandise returns.

  • Tools & Technology:

  • Adjustable widemouth pliers
  • Adjustable wrenches
  • Barcode scanners
  • Cash registers
  • Credit card processing machines
  • Desktop computers
  • Hammer pliers
  • Ladders
  • Laser facsimile machines
  • Laser printers
  • Magnetic card readers
  • Money order terminals
  • PC magnetic card readers
  • Personal computers
  • Personal digital assistants PDA
  • Point of sale POS computer terminals
  • Screwdrivers
  • Security cameras
  • Security monitors
  • Sensormatic systems
  • Telecheck processing terminals
  • Video cassette recorders VCR
  • American Precision Instruments Regit
  • ASI Complete software
  • Attitude POS itive AccuPOS Retail
  • Autodesk Revit
  • Bibase 4POS Retail
  • CAP Automation SellWise
  • ComCash software
  • CompuTant CounterPoint
  • CyberMatrix POS
  • DacEASY software
  • Data entry software
  • Datasym SYMFINITE
  • Exact Software
  • EZ software
  • FileMaker Pro software
  • Gift registry software
  • Hagel Unitime Systems
  • Handheld computer device software
  • IBM Notes
  • ICVERIFY software
  • Infocorp Computer Solutions $mart System
  • Infocorp Softwear/POS
  • Internet browser software
  • Intuit QuickBooks Point of Sale
  • Inventory management software
  • Kronos Enterprise Workforce Management
  • Kronos Workforce Timekeeper
  • Lathem Time PayClock EZ
  • LOB RetailPoint
  • Logisoft Positive Pos System
  • ManageMore Cellular Manager
  • Master Merchant Systems Music Store
  • MicroBiz software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Word
  • Millennium Software Atrex
  • Minitab software
  • Oracle E-Business Suite Financials
  • Oracle Hyperion software
  • Oracle Primavera Enterprise Project Portfolio Management software
  • Payroll software
  • Plexis Software Plexis POS
  • Point of sale POS bookstore software
  • Point of sale POS parts and services software
  • Point of sale POS software
  • Qualitech Solutions Dynamic Scheduling
  • R
  • RiscStation POSSum
  • Sage 50 Accounting
  • SAP software
  • SBS Keystroke
  • Scheduling software
  • Semicron Systems software
  • Sixth Sense software
  • Softpedia ShopInvo
  • StataCorp Stata
  • SureSELL software
  • System 3 POS software
  • The General Store software
  • The Retail Solution software
  • Time card software
  • TimeTrak Systems ClocTrack
  • TimeTrak Systems SchedTrak
  • True North Computer Retail Plus
  • VeriFone PC Charge Pro
  • Vigilant software
  • Visual Retail Plus software


  • sales and related


    industry stats

    SOC: 41-0000

    Total Employed: 14,462,120

    Average Annual Salary: $39,320