Concierges
SOC: 39-6012.00

Description:

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
31,200 employed

Projected (2024):
34,400 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Activities Concierge
  • Chef Concierge
  • Chef Concierge/Director of Guest Relations
  • Chief Concierge
  • Chief Concierge (Head Concierge)
  • Chief Lifestyle Officer
  • Club Concierge
  • Concierge
  • Conference Concierge
  • Guest Service Agent
  • Guest Service Supervisor
  • Head Concierge
  • Hospitality Aide
  • Hotel Concierge
  • Hotel Guest Service Agent
  • Hotel Lobby Concierge
  • Lobby Concierge
  • NCA Certified Concierge
  • Personal Assistant


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mathematics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.
  • Perform office duties on a temporary basis when needed.
  • Pick up and deliver items or run errands for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Arrange for the replacement of items lost by travelers.
  • Arrange for interpreters or translators when patrons require such services.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Arrange childcare services for guests.
  • Clean and tidy hotel lounge.
  • Provide food and beverage services to guests.

  • Tools & Technology:

  • Computer laser printers
  • Copy machines
  • Desktop computers
  • Laptop computers
  • Laser facsimile machines
  • Mobile radios
  • Multiline telephone systems
  • Smart phones
  • Tablet computers
  • Billing software
  • Budgeting software
  • Data entry software
  • Mapping software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Web browser software
  • Work scheduling software


  • personal care and service


    industry stats

    SOC: 39-0000

    Total Employed: 4,307,500

    Average Annual Salary: $25,650