Baggage Porters and Bellhops
SOC: 39-6011.00

Description:

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
43,600 employed

Projected (2024):
47,100 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Baggage Checker
  • Baggage Handler
  • Baggage Smasher
  • Baggageman
  • Bell Attendant
  • Bell Captain
  • Bell Clerk
  • Bell Person
  • Bell Staff
  • Bellhop
  • Bellhop Captain
  • Bellman
  • Bellman Captain
  • Bellman Driver
  • Bellperson
  • Bellstaff
  • Bellstand Attendant
  • Cab Worker
  • Call Worker
  • Chief Airport Guide
  • Concierge
  • Door Person
  • Doorman
  • Doorperson
  • Driver
  • Food Porter
  • Ground Support Agent
  • Hall Porter
  • Head Bellhop Captain
  • Head Porter Baggage
  • Hotel Baggage Handler
  • Lobby Porter
  • Luggage Attendant
  • Porter
  • Railroad Baggage Porter
  • Red Cap
  • Redcap
  • Sky Cap
  • Skycap
  • Sleeping Car Porter
  • Station Baggage Porter
  • Valet
  • Valet Service Attendant


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Education and Training
  • English Language
  • Foreign Language
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Assist physically challenged travelers and other guests with special needs.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Deliver messages and room service orders, and run errands for guests.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Compute and complete charge slips for services rendered and maintain records.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Pick up and return items for laundry and valet service.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Complete baggage insurance forms.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

  • Tools & Technology:

  • Desktop computers
  • Laptop computers
  • Luggage carts
  • Motorized carts
  • Multi-line telephone systems
  • Paging systems
  • Passenger vans
  • Passenger vehicles
  • Personal computers
  • Two way radios
  • Corel WordPerfect Office Suite
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word


  • personal care and service


    industry stats

    SOC: 39-0000

    Total Employed: 4,307,500

    Average Annual Salary: $25,650