Ushers, Lobby Attendants, and Ticket Takers
SOC: 39-3031.00

Description:

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.

Employment Projections:

Employment (2014):
113,900 employed

Projected (2024):
120,000 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Alternate Titles:

  • Admittance Attendant
  • Attractions Associate
  • Children's Attendant
  • Concessionist
  • Docent
  • Door Attendant
  • Door Captain
  • Door Tender
  • Doorperson
  • Drive-in Theater Attendant
  • Event Attendant
  • Event Staff
  • Gate Attendant
  • Gate Clerk
  • Gate Tender
  • Head Usher
  • House Manager
  • Lobby Attendant
  • Lodge Attendant
  • Museum Host/Hostess
  • Official Greeter
  • Press Box Custodian
  • Program Attendant
  • Spot Man
  • Spot Worker
  • Theater Usher
  • Ticket Attendant
  • Ticket Collector
  • Ticket Taker
  • Usher
  • Visitor Service Assistant
  • Visitor Services Assistant
  • Visitor Services Associate
  • Visitor Services Coordinator
  • Visitor Services Representative
  • Visitor Services Specialist
  • Visitor Services Technician
  • Volunteer Services Specialist

    • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Personnel Resources

    • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Food Production
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation

    • Tasks:

  • Greet patrons attending entertainment events.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Maintain order and ensure adherence to safety rules.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Settle seating disputes or help solve other customer concerns.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Search for lost articles or for parents of lost children.
  • Count and record number of tickets collected.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Distribute programs to patrons.
  • Work with others to change advertising displays.
  • Manage inventory or sale of artist merchandise.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Manage informational kiosks or displays of event signs or posters.
  • Page individuals wanted at the box office.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Lead tours and answer visitors' questions about the exhibits.
  • Schedule or manage staff, such as volunteer usher corps.

    • Tools & Technology:

  • Electronic ticket scanners
  • Facility maps
  • Fire extinguishers
  • First aid kits
  • Hand-held flashlights
  • Two way radios
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Windows Mobile
  • Ticket Alternative Express Entry
  • Ticket scanning software

    • personal care and service

    industry stats

    SOC: 39-0000

    Total Employed: 4,307,500

    Average Annual Salary: $25,650