Spa Managers
SOC: 39-1021.01

Description:

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
255,800 employed

Projected (2024):
283,800 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Assistant Spa Director
  • Assistant Spa Manager
  • Associate Spa Director
  • Day Spa Manager
  • Department Manager
  • Director of Spa and Guest Experience
  • Health Spa Manager
  • Manager Massage Department
  • Med Spa Manager
  • Owner-Spa Director
  • Salon Manager
  • Salon Supervisor
  • Salon/Spa Manager
  • Spa Director
  • Spa Director/Finance
  • Spa Manager
  • Spa Manager/Esthetician
  • Spa Manager/Owner and Certified Massage Therapist
  • Spa Supervisor
  • Wellness Spa Manager


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Plan or direct spa services and programs.
  • Train staff in the use or sale of products, programs, or activities.
  • Assess employee performance and suggest ways to improve work.
  • Check spa equipment to ensure proper functioning.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Develop staff service or retail goals and guide staff in goal achievement.
  • Establish spa budgets and financial goals.
  • Inventory products and order new supplies.
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
  • Recruit, interview, or hire employees.
  • Respond to customer inquiries or complaints.
  • Schedule staff or supervise scheduling.
  • Verify staff credentials, such as educational and certification requirements.
  • Develop or implement marketing strategies.
  • Direct facility maintenance or repair.
  • Maintain client databases.
  • Participate in continuing education classes to maintain current knowledge of industry.
  • Schedule guest appointments.
  • Sell products, services, or memberships.

  • Tools & Technology:

  • Desktop computers
  • Electronic cash registers
  • Laser facsimile machines
  • Multi-line telephone systems
  • Payment processing terminals
  • Personal computers
  • Tablet computers
  • Bizlink Salon Manager
  • Booker Software SpaBooker
  • ClienTrak! Spa and Salon Software
  • CRIMPERS Management Software CRIMPERS Salon Software
  • CSI Software Spa Management
  • DaySmart Software Salon Iris
  • Elite Software Elite Salon & Spa Management
  • Elite Software Elite Salon & Spa Payroll
  • Envision Salon Software
  • Facebook
  • Floydware Rosy Salon Software
  • Innovative Business Computer Solutions Spa/Salon Manager
  • intelligenz Solutions intelliSpa
  • Leprechaun Spa and Salon Software
  • ManageMySpa
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • MIKAL Salon & Spa Software
  • Milano Spa Software
  • Millennium SpaSalon
  • MINDBODY spa management software
  • Neill Technologies SpaBiz
  • PAR Technology SpaSoft
  • ProSolutions Software Transcend
  • Rogers Software Development SuperSalon
  • Shortcuts Software Shortcuts Spa
  • SpaGuru
  • Syntec Business Systems Insight Salon and Spa Software
  • TouchSuite Salon
  • Twitter
  • Web browser software


  • personal care and service


    industry stats

    SOC: 39-0000

    Total Employed: 4,307,500

    Average Annual Salary: $25,650