First-Line Supervisors of Personal Service Workers
SOC: 39-1021.00

Description:

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
255,800 employed

Projected (2024):
283,800 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Adult Family Home Program Manager
  • Airflight Attendants Supervisor
  • Airplane Flight Attendant Supervisor
  • Animal Trainer Supervisor
  • Barber Shop Manager
  • Beauty Shop Manager
  • Bell Captain
  • Bellhop Service Captain
  • Bowling Alley Operator
  • Caddie Supervisor
  • Caddy Master
  • Caddy/Caddie Supervisor
  • Caddymaster
  • Checkroom Chief
  • Chief Airport Guide
  • Chief of Service
  • Chief Passenger Ship Steward/Stewardess
  • Comfort Station Supervisor
  • Community Life Director
  • Direct Care Supervisor
  • Elevator Starter
  • Flight Purser
  • Golf Course Manager
  • Guest Experience Captain
  • Hair Salon Manager
  • Head Baggage Porter
  • Head Butler
  • Head Usher
  • Health Club Manager
  • Home Care Coordinator
  • Hospitality House Supervisor
  • Hospitality Manager
  • Hotel Services Supervisor
  • Inspector
  • Pack Worker Supervisor
  • Park Recreation Manager
  • Park Worker Supervisor
  • Parks Recreation Coordinator
  • Parks Recreation Director
  • Recreation Attendant Supervisor
  • Recreation Coordinator
  • Resident Care Supervisor
  • Residential Assistant
  • Residential Care Facility Manager
  • Rides Supervisor
  • Salon Leader
  • Salon Manager
  • Service Superintendent
  • Shop Manager
  • Shop Supervisor
  • Stewardess Supervisor


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Inform workers about interests or special needs of specific groups.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Requisition necessary supplies, equipment, or services.
  • Analyze and record personnel or operational data and write related activity reports.
  • Furnish customers with information on events or activities.
  • Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
  • Take disciplinary action to address performance problems.
  • Recruit and hire staff members.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Direct marketing, advertising, or other customer recruitment efforts.
  • Apply customer feedback to service improvement efforts.

  • Tools & Technology:

  • Automated external defibrillators AED
  • Computer laser printers
  • Desktop computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Photocopying equipment
  • Inventory management systems software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Point of sale POS software
  • Timekeeping software
  • Web browser software
  • Work scheduling software


  • personal care and service


    industry stats

    SOC: 39-0000

    Total Employed: 4,307,500

    Average Annual Salary: $25,650