First-Line Supervisors of Housekeeping and Janitorial Workers
SOC: 37-1011.00

Description:

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
247,900 employed

Projected (2024):
262,800 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Building Cleaning Supervisor
  • Building Maintenance Supervisor
  • Building Services Supervisor
  • Building Superintendent, Cleaning, Painting, Maintenance
  • Building Superintendent, Custodian, Janitor, Maintenance
  • Building Supervisor
  • Buildings and Grounds Coordinator
  • Buildings and Grounds Director
  • Buildings and Grounds Superintendent
  • Buildings and Grounds Supervisor
  • Butler
  • Cleaning Staff Supervisor
  • Cleaning Supervisor
  • Custodial Foreman
  • Custodial Manager
  • Custodial Operations Manager
  • Custodial Supervisor
  • Custodian
  • Custodian Supervisor
  • Environmental Services Coordinator
  • Environmental Services Director
  • Environmental Services Supervisor (EVS)
  • Executive Housekeeper
  • Facilities and Grounds Director
  • Facilities Maintenance Manager
  • Facilities Manager
  • Facility Supervisor
  • Head Cleaning Porter
  • Head Custodian
  • Head Housekeeper
  • Head of Maintenance
  • Head School Custodian
  • Home Housekeeper
  • Home Restoration Service Supervisor
  • Hotel or Motel Cleaning Supervisor
  • Hotel or Motel Room Service Supervisor
  • House Cleaner Supervisor
  • House Superintendent
  • Household Manager
  • Housekeeper
  • Housekeeper Supervisor
  • Housekeeping Coordinator
  • Housekeeping Director
  • Housekeeping Manager
  • Housekeeping Supervisor
  • Housekeeping/Laundry Supervisor
  • Janitor Supervisor
  • Janitorial Services Supervisor
  • Janitorial Supervisor
  • Lead Custodian
  • Linen Room Supervisor
  • Linen Supervisor
  • Maid Supervisor
  • Maintenance and Custodian Supervisor
  • Maintenance Director
  • Maintenance Manager
  • Maintenance Superintendent
  • Maintenance Supervisor
  • Room Inspector
  • Superintendent, Custodian, Janitor


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Equipment Selection
  • Operation Monitoring
  • Operation and Control
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Direct activities for stopping the spread of infections in facilities such as hospitals.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Screen job applicants, and hire new employees.
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Check and maintain equipment to ensure that it is in working order.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

  • Tools & Technology:

  • All-terrain vacuums
  • Auto scrubbers
  • Building alarm systems
  • Carpet shampooers
  • Carpet steamers
  • Cleaning scrapers
  • Commercial automatic floor scrubbers
  • Desktop computers
  • Dust masks
  • Dust mops
  • Flatwork ironers
  • Floor burnishers
  • Floor polishing machines
  • Floor scrubbing machines
  • Industrial clothes dryers
  • Industrial sewing machines
  • Industrial vacuum cleaners
  • Light commercial washing machines
  • Mop wringers
  • Multi-line telephone systems
  • Personal computers
  • Power floor buffers
  • Powered floor washers
  • Pressure washers
  • Protective face shields
  • Push brooms
  • Rubber gloves
  • Safety goggles
  • Spray bottles
  • Squeegees
  • Steam pressers
  • Steam-operated sterilizers
  • Step ladders
  • Washer extractors
  • Wet mops
  • Wet-dry vacuums
  • Computerized bed control system software
  • Computerized maintenance management system CMMS software
  • Data entry software
  • Email software
  • Facility use software
  • Help desk software
  • Inventory tracking software
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word
  • SAP software


  • building and grounds cleaning and maintenance


    industry stats

    SOC: 37-0000

    Total Employed: 4,407,050

    Average Annual Salary: $27,080