Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
SOC: 35-9031.00

Description:

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
376,400 employed

Projected (2024):
393,200 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Bar Host
  • Bar Host/Hostess
  • Bar Hostess
  • Bartender
  • Cashier
  • Dining Room Host
  • Dining Room Host/Hostess
  • Dining Room Hostess
  • Dining Room Supervisor
  • Fountain Worker
  • Greeter
  • Hospitality Coordinator
  • Host
  • Host Coordinator
  • Hostess
  • Maitre D'
  • Parlor Chaperone
  • Party Host/Hostess
  • Server
  • Tearoom Host
  • Tearoom Host/Hostess
  • Tearoom Hostess


  • Job Zone One: Little or No Preparation Needed

    Experience:

    Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

    Education:

    Some of these occupations may require a high school diploma or GED certificate.

    Job Training:

    Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Food Production
  • Computers and Electronics
  • Design
  • Mechanical
  • Mathematics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Provide guests with menus.
  • Greet guests and seat them at tables or in waiting areas.
  • Receive and record patrons' dining reservations.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inform patrons of establishment specialties and features.
  • Direct patrons to coatrooms and waiting areas such as lounges.
  • Operate cash registers to accept payments for food and beverages.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Prepare staff work schedules.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Hire, train, and supervise food and beverage service staff.
  • Plan parties or other special events and services.
  • Confer with other staff to help plan establishments' menus.
  • Perform marketing and advertising services.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Take and prepare to-go orders.
  • Assist with preparing and serving food and beverages.

  • Tools & Technology:

  • Carbonated beverage dispensers
  • Cash registers
  • Commercial coffeemakers
  • Desktop computers
  • Handheld calculators
  • Ice-making machines
  • Juice dispensers
  • Multi-line telephone systems
  • Personal computers
  • Point of sale POS computer terminals
  • Touch screen monitors
  • Avenista software
  • Data entry software
  • GuestBridge Reserve
  • Hospitality Control Solutions Aloha Point-of-Sale software
  • iMagic Restaurant Reservation
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Windows
  • OpenTable software
  • Point of sale POS software
  • Reservation software


  • food preparation and serving related


    industry stats

    SOC: 35-0000

    Total Employed: 12,577,080

    Average Annual Salary: $22,850