Postmasters and Mail Superintendents
SOC: 11-9131.00


Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.

Alternate Titles:

  • Branch Manager
  • Computerized Forwarding System Supervisor
  • Customer Service Manager
  • Customer Service Supervisor
  • Delivery Supervisor
  • Distribution Operation Supervisor (SDO)
  • Distribution Operations Manager
  • Mail Delivery Supervisor
  • Mail Superintendent
  • Operations Supervisor
  • Order to Delivery Supervisor
  • Postal Service Sectional Center Manager
  • Postal Superintendent
  • Postal Supervisor
  • Postmaster
  • Postmaster Relief (PMR)
  • Remote Encoding Center Manager
  • Remote Encoding Operations Supervisor
  • Service Delivery Supervisor
  • Station Manager
  • Station Superintendent
  • Superintendent
  • Workgroup Leader

  • Job Zone Three: Medium Preparation Needed


    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.


    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation

  • Tasks:

  • Organize and supervise activities such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Negotiate labor disputes.
  • Collect rents for post office boxes.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.
  • Select and train postmasters and managers of associate postal units.
  • Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.

  • Tools & Technology:

  • Barcode scanners
  • Computer data input scanners
  • Computer laser printers
  • Credit card machines
  • Date stamps
  • Digital postal scales
  • Electronic cash registers
  • Mail delivery trucks
  • Mail sorting equipment
  • Measuring tapes
  • Multiline telephone systems
  • Personal computers
  • Point of sale POS computer terminals
  • Postage canceling machines
  • Postage meters
  • Postage validation imprinters
  • Security alarm systems
  • Tablet computers
  • Time clocks
  • Video monitoring systems
  • Warning flares
  • Collection Point Management System CPMS
  • Data entry software
  • eBuy
  • Email software
  • Facility database software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Word
  • Payroll software
  • Personnel management software
  • Personnel scheduling software
  • Point of sale POS software
  • Postal boundary mapping software
  • Postal tracking software
  • SAP software
  • Vehicle management software
  • Web Box Activity Tracing System WebBATS
  • Web browser software

  • management

    industry stats

    SOC: 11-0000

    Total Employed: 6,936,990

    Average Annual Salary: $115,020