Arbitrators, Mediators, and Conciliators
SOC: 23-1022.00


Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.

Employment Projections:

Employment (2014):
8,400 employed

Projected (2024):
9,200 employed

Projected growth (2014-2024)

Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Alternate Titles:

  • Adjuster Arbitrator
  • Alternative Dispute Resolution Coordinator (ADR Coordinator)
  • Alternative Dispute Resolution Mediator (ADR Mediator)
  • Arbiter
  • Arbitrator
  • Arbitrator, Mediator and Hearing Officer
  • Certified Family Mediator
  • Commissioner
  • Conciliator
  • Conflict Resolution Professional
  • Consul
  • Contract Negotiator
  • Contracts Specialist
  • Court Commissioner
  • Death Clearance Coordinator
  • Dispute Coordinator
  • Dispute Resolution Specialist
  • Divorce Mediator
  • Environmental Conflict Manager
  • Facilitator
  • Family Mediator
  • Federal Mediation Commissioner
  • Federal Mediator
  • Hostage Negotiator
  • Labor Arbitrator
  • Labor Arbitrator, Hearing Office
  • Labor Mediator
  • Legal Mediator
  • Mediation Commissioner
  • Mediator
  • Ombudsman
  • Public Employment Mediator
  • Public Policy Associate
  • Public Policy Coordinator
  • Public Policy Manager
  • Public Policy Mediator
  • Service Coordinator
  • Workers' Compensation Mediator

  • Job Zone Five: Extensive Preparation Needed


    Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.


    Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).

    Job Training:

    Employees may need some on-the-job training, but most of these occupations assume that the person will already have the required skills, knowledge, work-related experience, and/or training.

    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Therapy and Counseling
  • Education and Training
  • English Language
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation

  • Tasks:

  • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  • Set up appointments for parties to meet for mediation.
  • Prepare settlement agreements for disputants to sign.
  • Organize or deliver public presentations about mediation to organizations such as community agencies or schools.
  • Prepare written opinions or decisions regarding cases.
  • Rule on exceptions, motions, or admissibility of evidence.
  • Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.
  • Interview claimants, agents, or witnesses to obtain information about disputed issues.
  • Research laws, regulations, policies, or precedent decisions to prepare for hearings.
  • Recommend acceptance or rejection of compromise settlement offers.
  • Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.
  • Participate in court proceedings.
  • Issue subpoenas or administer oaths to prepare for formal hearings.
  • Authorize payment of valid claims.
  • Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
  • Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
  • Apply relevant laws, regulations, policies, or precedents to reach conclusions.
  • Conduct hearings to obtain information or evidence relative to disposition of claims.
  • Determine extent of liability according to evidence, laws, or administrative or judicial precedents.

  • Tools & Technology:

  • Computer data input scanners
  • Desktop computers
  • Laser facsimile machines
  • Multi-line telephone systems
  • Notebook computers
  • Personal computers
  • Photocopying equipment
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • SAP software
  • Scheduling software
  • Web browser software

  • legal

    industry stats

    SOC: 23-0000

    Total Employed: 1,062,370

    Average Annual Salary: $103,460